Terms of engagement

Client Recovery Sprint is a consulting and campaign-support service operated by AURVIA Consulting LLC.

Submitting a request does not begin a sprint. A sprint begins after invoice payment, intake review, and confirmation that the client list and outreach method are usable.

Fixed sprint pricing assumes the customer list is reasonably organized and usable. If substantial cleanup, deduplication, formatting, or manual repair is required, we may recommend revised scope, an added cleanup fee, or cancellation before launch.

We do not guarantee a specific number of returning clients, bookings, or revenue. Results depend on list quality, offer strength, customer timing, prior customer experience, market conditions, and business follow-up.

Cancellation and refund policy

AURVIA Client Recovery services involve strategy, analysis, preparation, and professional time. If AURVIA determines before substantive work begins that an engagement is unsuitable, a refund may be approved. Once analysis, campaign preparation, list review, strategy development, or other substantive work has begun, amounts attributable to completed work are nonrefundable. Any approved refund will be returned through the original payment method.

Requests must be submitted to AurviaInfo@gmail.com. Approval is not automatic and depends on the engagement status and work already completed.

Clients are responsible for confirming that outreach is sent only to appropriate past customers and that known opt-outs, unsubscribe requests, and do-not-contact requests are honored.

This page is a practical summary for MVP launch and is not legal advice. Formal agreements or invoice terms may include additional details.